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On Quality:
Total Quality is a world movement. Regardless of country
or industry, the laggards are at risk : conversely, the leaders acquire
insulation against failure. [Shoenberger].
Quality is a way of life. [Timmer].
Quality is
free.
[Crosby].
Quality, quality, quality: never waver from it , even
when you don't see how you can afford to keep up. When you compromise you become
a commodity and then you die. [Hirshberg].

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